Privacy Policy

Pharmacy Weight Loss Slough | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Slough is a GPhC registered online pharmacy weight loss clinic serving patients in Slough and surrounding areas. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Pharmacy Weight Loss Slough, a regulated online pharmacy clinic. For all data-related matters, we act as the Data Controller responsible for your personal information. You can contact us using the details provided at the end of this policy.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of personal data:

• Personal identifiers: Full name, date of birth, gender, and contact details including email address and phone number
• Health and medical data: Medical history, current medications, weight, BMI, and clinical consultation information
• Order and payment information: Delivery address, prescription details, and transaction records
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site

Health data is classified as special category data under UK GDPR and is treated with the highest level of care and security.

3. How We Use Your Data

We collect and process your personal data for the following lawful purposes:

• To assess your suitability for weight loss treatments and provide clinical consultations
• To dispense and dispatch approved medications, with delivery typically within 1 working day once approved by our pharmacist
• To fulfil our legal and regulatory obligations as a GPhC registered pharmacy
• To communicate with you regarding your orders, prescriptions, or follow-up care
• To maintain accurate clinical records and ensure patient safety
• To respond to your enquiries and provide customer support

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare services by a regulated professional.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we use may include:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: Help us understand website traffic and user behaviour in an anonymised form
• Preference cookies: Remember your settings and choices to improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

• Healthcare providers: With prescribers or clinical staff involved in your care where necessary
• Delivery partners: Sharing your name and address solely to fulfil your medication order
• IT and platform providers: Trusted third-party services that support our website and operations, all bound by strict data processing agreements
• Legal requirements: Where disclosure is required by law, regulation, or regulatory bodies including the GPhC

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and medical records for as long as required by pharmacy law and healthcare regulations, typically a minimum of eight years for adults. After this period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain a high standard of security.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, ask us to delete your data where appropriate, restrict or object to certain processing, and request a portable copy of your data. To exercise any of these rights, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Pharmacy Weight Loss Slough
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We take your privacy seriously and are committed to resolving any concerns promptly and transparently.